Privacy Policy

Who processes your data

PipePort builds integrations for Pipedrive. This policy explains what data we receive when you use our products, PipePort Chat in particular, why we need it and what you can do about it.

For any question about your data, write to support@pipeport.pro.

What data we process

We process only what the integration cannot work without.

Your Pipedrive account data

• Your Pipedrive company and user identifiers.
• The name and email address of the user who installed the app.
• OAuth access tokens and the scopes you granted at install time.

Telegram conversation data

• Message text and attachments exchanged between your bot and the customer.
• The Telegram name, username and numeric id of the person writing.
• A phone number, but only if the customer sends it to the bot themselves; we use it to link the chat to a Pipedrive contact.
• Message timestamps and delivery status.

Technical data

• Server logs: request IP address, time, client type, response code. Needed to diagnose failures and prevent abuse.
• Your correspondence with support, if you have written to us.

Why, and on what legal basis

• Performance of a contract: to show Telegram chats inside Pipedrive, link them to contacts and deals, and deliver your replies to customers. Without this data the product does not work.
• Legitimate interest: diagnosing failures, preventing abuse, supporting users.
• Legal obligation: where the law requires us to keep or disclose data.

We do not use your data for advertising, do not profile your customers and do not sell data to anyone.

How long we keep it

• Messages and conversation history: for as long as your PipePort Chat account is active.
• Attachments: 365 days from the moment they arrive.
• Access tokens: until you uninstall the app; we revoke them on uninstall.
• Server logs: up to 90 days.

Once you uninstall the app or ask us to delete your data, we erase it within 30 days, unless the law requires us to keep it longer.

Who we share it with

We share data only with the services the integration cannot run without:

• Pipedrive, your CRM: this is where we write chats, contacts and activities.
• Telegram, the Bot API through which messages arrive and are sent.
• Our hosting provider, the servers the service runs on.

Data is processed on servers in the European Union. We do not pass it to advertising networks and do not use it to train models.

Cookies

The pipeport.pro website runs Microsoft Clarity, an analytics service that shows us how visitors use the pages: click and scroll maps, session recordings. Clarity starts only after you press “Accept” in the cookie notice; until then none of its scripts load. Clarity sets its own cookies to tell one visitor’s sessions apart; personal data typed into forms is not captured in recordings. How Microsoft handles this data is described in the Microsoft Privacy Statement. The site also carries Google Tag Manager, a container through which Google tools (Google Analytics among them) are connected. It runs in consent mode: until you press “Accept”, no tool inside it stores cookies or collects page-view data. How Google handles such data is described in the Google Privacy Policy.

You can change your mind at any time: the “Cookie settings” link at the bottom of every page removes the consent and the Clarity and Google cookies.

Two things are stored in your browser’s local storage: the theme you picked and your cookie decision. Neither leaves your device, and neither is sent to us.

Security

• Connections to the site and the service are protected with TLS.
• Access tokens are stored encrypted.
• Only people who need it for support and development have access to production systems.

No service can promise absolute security, but if an incident affects your data we will tell you without undue delay.

Your rights

You can:

• get a copy of the data we hold about you;
• have inaccurate data corrected;
• ask us to delete your data;
• restrict or object to processing;
• receive your data in a machine-readable format;
• lodge a complaint with a data protection authority.

To exercise any of these rights, write to support@pipeport.pro. We respond within 30 days.

Deleting your data

The fastest route is to uninstall the app from the Pipedrive Marketplace. We revoke access tokens immediately and delete stored data within 30 days.

If you need a single conversation or specific messages removed, write to us and we will do it individually.

Changes to this policy

If this policy changes we will update the date at the top of the page. For material changes, meaning those affecting what we collect or who we share it with, we will also email the account address.

Contact

Questions about this policy or about how we handle data: support@pipeport.pro.

Other ways to reach us are on the contact page.